But actually it’s interesting because my journey in this world, becoming a lawyer, is actually my second career. KT: It certainly was a dream job when I got hired by Bricker & Eckler. And what strikes me as a dream job out of law school with the most prestigious law firm in Ohio, named after a former governor and senator. RH: It’s interesting to me how you created this important corner of healthcare from a career in the law. And of course, a lot of that cost impact plays out for the individuals who are receiving the healthcare because you know, they are conserving more of their out-of-pocket costs. KT: Our clients see an immediate result in the first year where their claim-spend reduces by about five percent from where they were previously spending, which for large companies is hundreds of millions of dollars. By using its care coordinators, known inside the company as healthcare warriors, to simplify and clarify this journey for patients, Quantum delivers markedly lower healthcare costs for clients. Personalized in the sense that when any of Quantum’s 700,000-plus members encounter a medical problem, Quantum steps in almost immediately to help guide each patient through what Quantum calls the healthcare journey, assisting and often intervening from that point on. She’s the founder and CEO of Columbus, Ohio-based Quantum Health.įor companies like Hertz, Dillard’s, and American Honda and hospital systems like Houston Methodist, Quantum offers a remarkably personalized approach to healthcare cost containment. Kara Trott does very well by her clients and very well by her clients’ employees. Magazine’s list of the fastest-growing small companies for more than 10 consecutive years. Quantum is one of a handful of companies to land a spot on Inc. Clients see the potential: Annual client growth has been 30% to 40%. Trott believes there’s the opportunity to extract as much as 20% of unnecessary costs in healthcare by reducing duplication and waste. She has placed consumers at the center of the map, a contrast to the traditional approach of looking at providers and their inefficiencies and challenges. Combining the strategies she learned in market research with her knowledge of healthcare, Trott sought to redefine the consumer’s experience with the healthcare system.
From there she went to law school, and eventually led the healthcare consulting practice at prestigious law firm Bricker & Eckler. Her first job out of college was in market research, analyzing consumer behavior to help companies rethink their store layouts, and their marketing, distribution, and merchandising strategies. She doesn’t believe in command and control management, and says that as president and CEO, she views herself as at the bottom of an inverted pyramid, supporting the rest of the company.
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While a degree is Marxist theory might appear to be an unlikely foundation for an entrepreneur, Kara Trott, a firm believer in the free market system, says it helped influence the way she runs her company. Clients see markedly lower healthcare costs – reductions of around 5% in the first year –and patients have a more positive experience, with lower out-of-pocket expenses. Care coordinators, known inside Quantum as healthcare warriors, simplify and clarify the healthcare journey for patients. Kara Trott, founder and CEO of Columbus, Ohio-based Quantum Health, does well for her clients – employers looking to lower worker healthcare costs – and her clients’ employees, who are trying to navigate the healthcare maze. Managing more than $7 billion a year in claims, Quantum Health helps client companies and their employees save time and money. After studying macroeconomic issues through the lens of Marxist theory, Trott found herself leading market research projects for Fortune 500 companies, graduating law school, and working as a healthcare consultant for a leading Midwest law firm before founding Quantum Health.
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